Function: Operations
Location: Mumbai
Job Profile:
- Provide Prompt and efficient responses to customer questions, via calls and email
- Address and resolve customer complaints or concerns in a professional and professional manner
- Maintain a high level of company product knowledge to effectively answer customer queries
- Collaborate with other team members and departments to ensure customer satisfaction
- Follow company policies and procedures when handling customer requests and issues
- Qualification Details:
- Any Graduate
Experience Details:
- 2 to 6 years of experience in Helpdesk/Customer Service Role.
- Experience in Handling Voice and Non-Voice Process.
- Experience in effectively handling and resolving escalated issues.
- Good communication skills.
Special Skills:
- Essentials:
- Good Communication & Written Skills in English
